Privacy Policy

Information we handle

Depending on how you use the site, we handle account and contact details, sign-in information, delivery addresses, order items and payment status, messages you send us, and technical information needed for security and site operation. Checkout payment is arranged on delivery; the website does not ask you to enter card details for an online payment.

If you apply for a role, we handle the information you submit, including your name, contact details, application answers and CV. Authorized recruiting administrators can access applications and their CVs.

Why we use it

We use information to authenticate accounts, process and support orders, deliver products, respond to messages, review job applications, maintain security, prevent misuse and meet applicable legal obligations. We do not treat an age-choice cookie as proof of identity or age.

Cookies and browser storage

Essential session cookies support sign-in. A signed, first-party age-choice cookie remembers an adult self-declaration for 30 days. An under-21 choice blocks access for the current page only; a reload presents the age choice again. The site may also keep a display-currency preference in browser storage. Other operational cookies or storage may be used to keep the cart and site working. Clearing or blocking storage can make some features unavailable and may require you to answer the age question again.

Service providers and access

We use service providers to host the website and database, store media and private CV files, and deliver service messages. Information is available to staff who need it for orders, support or recruitment. We may disclose information where required by law or to protect rights and safety. Service providers may process information in other countries as part of providing these services.

Retention and security

We retain information for as long as needed for its purpose, operational records, disputes and applicable legal requirements. Age-choice cookies expire as described above. CV files are stored in a private bucket and can be retrieved through an authenticated admin-only route. No internet service can guarantee absolute security.

Your choices and requests

You can update some account and delivery details in your account. You may ask us to access, correct or delete personal information, or raise a privacy concern, using the Contact page. We will consider requests under applicable law and may need to retain some information for orders or legal obligations.

Updates

We may update this policy as the site or legal requirements change. The date above shows when this version was last updated. See our Terms & Conditions for site and order terms.